Urgent Care Service Delivery Coordinator (Out of Hours Team) - 12mth FTC

Salary: £31,733 per annum
Location: Remote, with occasional team meetings (no more than once per month)
Working pattern: Rolling rota – 4 nights on / 4 nights off
Shift patterns: 12‑hour shifts (5pm - 5am and 9pm - 9am, alternating weekly)
Company: Axon Diagnostics, part of the Medica Group

About the role:
Axon Diagnostics, part of the Medica Group, provides vital urgent and out‑of‑hours diagnostic services that support hospitals, clinicians and patients when timely care matters most. As an Urgent Care Service Delivery Coordinator, you will be a key part of our front‑line operational team, helping to ensure urgent radiology examinations are delivered safely, accurately and within strict clinical timeframes.

This is a fast‑paced, purpose‑driven role where no two shifts are the same. You’ll act as a trusted first point of contact for hospital clients and radiologists overnight, helping coordinate care that has a direct impact on patient outcomes across the UK.

What you’ll be doing:

• Acting as a primary point of contact for radiologists supporting the out‑of‑hours urgent care service

• Monitoring and responding to service delivery mailboxes, calls and messages to ensure timely resolution of queries and issues

• Coordinating and maintaining radiologist rotas, ensuring coverage, availability and reporting capacity

• Allocating urgent radiology examinations to the appropriate reporters within contractual turnaround times

• Maintaining accurate records and logging all communications within our systems

• Producing regular service reports, dashboards and handovers covering KPIs, SLAs, turnaround times and operational risks

• Working collaboratively with colleagues to maintain a high‑quality, patient‑centred service at all times

About you:

You’ll be someone who remains calm, organised and people‑focused in high‑pressure environments, with the confidence to work autonomously overnight while knowing when to escalate appropriately.

You’ll bring:

• Experience in a service delivery, healthcare operations, urgent care, customer service or coordination role

• Excellent communication skills and a professional telephone manner

• Strong attention to detail and high levels of data accuracy

• Confidence liaising with senior clinicians by phone

• Good IT skills, including Microsoft Word, Excel and Outlook

• A collaborative, empathetic and proactive approach, with the ability to maintain confidentiality

Experience in healthcare, telemedicine, radiology or out‑of‑hours services is beneficial but not essential – full training will be provided.

Why join Axon and Medica?

Axon Diagnostics was founded by clinicians and industry experts who believe diagnostics can be delivered differently. As part of the Medica Group, we support NHS and private healthcare providers across the UK with innovative, clinically led diagnostic services that improve quality and patient outcomes.

We are proud of our values – being clinically led, collaborative, people‑focused, innovative and socially conscious – and we actively encourage open discussion, idea‑sharing and constructive feedback across our teams.

In return, you’ll be part of a supportive organisation where your work genuinely matters, and where you’ll be trusted to make a difference every shift.

Core benefits for you:

• 🕘 Flexible and hybrid working

• ⚖️ A company culture that promotes work life balance

• 🌱 Commitment from employers to continued learning and development

• 🧠 Access to Employee Assistance Programme

• 💸 Annual bonus

• 🌍 Enhanced holiday allowance + bank holidays

• 🕊️ Group life assurance

• 👵 Pension

• 🎉 Social events

• 🤒 Sick pay

• 🚲 Cycle to work scheme

• 🌳 Access to free and regular personal development & wellbeing events

Learn more about us and the work we do: https://medica.co.uk/