Nighthawk Team Leader

Nighthawk Team Leader

Salary: £24,443.55

Part-time – 32 hours per week

Hybrid working

This is an exciting time to join the UK’s largest teleradiology company based in Hastings, East Sussex, who due to growth are looking for a team leader to join the busy Nighthawk service, the UK’s largest overnight teleradiology support function for the NHS.

Working alongside the head of operations UK and acute operations manager, our Nighthawk team leader will be focused on leading, developing and supporting our Nighthawk administrators to continuously improve delivery of our acute service lines.

Key Responsibilities:

• Deputy Rota management of the team
• Actively assessing team members skillsets and deliver Coaching and support to the team to enhance their capabilities
• Managing attendance/sickness and absence cover in accordance with HR procedures
• Problem solving for the team, which can cover - Call backs not answering - Allocation/AA issues that may arise and portal/technical issues that need escalating
• Microsoft Teams Shift Chat support
• Maintaining live dashboards and portals such as Tableau and NH Portal
• Pulling data from dashboards to feedback to relevant teams
• Overall shift management of the NH Portal and managing our acute service through the NH Portal and providing NH Portal support to the team
• Escalating issues to line manager when applicable
• Generating EOSR reports daily to be sent out to wider business
• Hand over any issues to other team leaders who will be working
• Work closely with the technical team to resolve reporting workflow issues
• Assist team members when needed
• To diffuse and, when required, escalate client complaints through appropriate channels

Who we are:

Medica is the UK’s largest teleradiology provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 200 Head Office staff and the company still focusing on growing, there has never been a better time to get involved.

We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.

We celebrate differences and encourage everyone to be themselves at work. Join us today!

• Ideally a minimum of a year of Team leader experience
• Ability to motivate, inspire and influence a team
• Proficient in IT with good user knowledge of MS systems and MS office suite
• Ability to learn new IT systems quickly
• Ability to coach and mentor new starters and existing team members
• Experience in forecasting and rota planning
• Excellent verbal and written communication skills
• Motivating team to achieve organisational goals
• Evidence of working within a fast-paced environment

Core Benefits for you:

• 🕘 Flexible and Hybrid working
• ⚖️ A company culture that promotes work life balance
• 🌱 Commitment from employers to continued learning and development
• 🧠 Access to Employee Assistance Programme
• 💸 Annual Bonus
• 🌍 Enhanced holiday allowance + bank holidays
• 🕊️ Group Life Assurance
• 👵 Pension
• 🎉 Social events
• 🤒 Sick pay
• 🚲 Cycle to Work scheme
• 🌳 Access to free and regular personal development & wellbeing events

We request all applicants to complete a confidential equalities monitoring form. The data we collect will help us identify any recruitment trends and address any concerns.

More information about Medica and the work we do can be found here - https://medica.co.uk/

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.