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NightHawk® Administrator (Call Operator)

  • On-site
    • Hastings, England, United Kingdom
  • £12.75 per hour
  • Medica UK - non-clinical

Job description

Salary: £12.75 an hour

28 hours per week

Shifts  Available:

  • 16:45pm -00:45am and 00:30am - 08:30am

8 hours shifts; 8-week rolling rota, 4 on 4 off

Remote with work in office (Hastings, East Sussex) every 8/9 weeks


Job Role:

This is an exciting opportunity to join an energetic team focusing on top quality service and support for our clients and radiologists.

In this role you will be acting as Medica’s primary point of contact as a part of the Service Delivery NightHawk® team, working in a fast-paced environment.

Nighthawk Call Operator key responsibilities:

  • Communicating professionally and effectively with radiographers, reporters and referrers

  • Monitoring notification systems and tools, taking action based upon observations

  • Support the team leader in safeguarding reporting resource

  • Participate in regular individual and team development meetings

  • Work closely with the technical team to resolve reporting workflow issues

  • Understand and take ownership of shift specific tasks and assist team members when needed

  • To diffuse and when required, escalate client complaints through appropriate channels

  • Document all shift related information including summaries and breached exams

  • Adhering to and maintaining knowledge of Medica accreditation standards

Who we are:

Medica is the UK’s largest teleradiology provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 170 Head Office staff and the company still focusing on growing, there has never been a better time to get involved.

We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.

We celebrate difference and encourage everyone to be themselves at work. Join us today

Job requirements

  • Experience of working in an office environment

  • Good knowledge of office-based systems

  • Customer Service experience

  • Strong written and verbal communication skills

  • Strong administration skills and IT literacy

  • Comfortable working in a fast-paced office environment

  • High level of accuracy and attention to detail

Core Benefits for you:

  • 🕘 Flexible and remote working

  • ⚖️ A company culture that promotes work life balance

  • 🌱 Commitment from employers to continued learning and development

  • 🧠 Access to mental health support

  • 💸 Annual Bonus

  • 🌍 Pro-rota holiday entitlement

  • 🕊️ Group Life Assurance

  • 👵 Pension

  • 🎉 Social events

  • 🤒 Sick pay

We request all applicants to complete a confidential equalities monitoring form. The data we collect will help us identify any recruitment trends and address any concerns.

More information about Medica and the work we do can be found here - https://medica.co.uk/

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

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