IT Operations Manager

Salary: £50,000 to £60,000 p/a dependent on experience

Plus, access to annual bonus

Position Overview:

Primary responsibility for the UK IT operational service including Service Desk and IT Service Delivery teams providing first and second line 24x7 technical support. Ensure the availability of the business’ main systems and services, desktop and telephony services, with overall ownership of incidents and outages. Provide IT project support as required.

As a technical leader you will be expected to shape the thinking of a very talented team, working with Infrastructure and Applications teams in a highly collaborative environment. As a leader of people, you will be expected to lead by example displaying strong collaboration, communication, and problem-solving skills with an emphasis on team building, direction, and mentorship.

Key responsibilities:

• To develop and direct an international IT operational service including all current and future companies and joint ventures across multiple countries and regions.
• To provide support and guidance to the IT Service Desk, developing the team into a high performing, 24X7 efficient support service following ITIL best practice.
• To measure and improve the IT operational service, owning IT operational SLA’s and developing meaningful KPI’s in order to monitor, improve and report on IT services that are aligned to day-to-day business needs and key objectives of the organisation.

Who we are:

Medica is the UK’s largest teleradiology provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 200 Head Office staff and the company still focusing on growing, there has never been a better time to get involved.

We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.

We celebrate difference and encourage everyone to be themselves at work. Join us today!

Location:

The role will be office based in our HQ in Hastings, East Sussex, with a requirement for the successful candidate to be in the office 5 days per week and within a reasonable commuting distance.

Travel:

Occasional travel both within the UK and overseas will be required in order to develop and support the IT service across UK and Ireland.

The successful candidate will have the following experience, skills and strengths:

• The successful candidate will be required to be in office 5 days per week and live within a commutable distance from our Head Office in Hastings, East Sussex
• Experienced Service Management professional
• ITIL Qualified and expert knowledge of ITIL disciplines or equivalent qualification or experience
• Previous experience as an operational IT manager, IT Team Lead, or demonstrable experience in leadership
• Experience of managing 3rd parties and 3rd party delivered services
• Excellent leadership and people management skills
• Excellent written and verbal communication skills
• Willingness to support and mentor junior staff
• Excellent customer facing/customer service skills
• Ability to work under pressure and meet deadlines
• Ability to demonstrate a high degree of flexibility including shift and out of hours working
• Excellent organisational skills

Core Benefits for you:

• 🕘 Flexible and Hybrid working
• ⚖️ A company culture that promotes work life balance
• 🌱 Commitment from employers to continued learning and development
• 🧠 Access to Employee Assistance Programme
• 💸 Annual Bonus
• 🌍 Enhanced holiday allowance + bank holidays
• 🕊️ Group Life Assurance
• 👵 Pension
• 🎉 Social events
• 🤒 Sick pay
• 🚲 Cycle to Work scheme
• 🌳 Access to free and regular personal development & wellbeing events

We request all applicants to complete a confidential equalities monitoring form. The data we collect will help us identify any recruitment trends and address any concerns.

More information about Medica and the work we do can be found here - https://medica.co.uk/

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.