Acute Services Administrator

Salary: £26,227.50

Working hours/rota: Monday - Friday, 8:30am - 5pm

Job Role:
This is an exciting opportunity to join our Acute Service team which is an important and rapidly growing part of the business. Serving as a conduit between clients and reporters, this logistical role is crucial to the delivery of Medica’s SameDay service line.

In this role you’ll work as part of the Acute Services team to operate the DayHawk and SameDay service. DayHawk is our 1-hour turnaround service and SameDay is our 4-hour turnaround service. The Acute Services Team is part of the wider Service Delivery Department. The Acute Services Administrator plays a crucial part in the day to day running of both services.

This is a great chance for someone who enjoys working in a small team, with a professional telephone manner, excellent communication skills and who thrives in pressurised environments.

Key Responsibilities:

• Delivery of our SameDay service to provide a best-in-class service to all key stakeholders including clients, reporting radiologists and patients

• Communicating professionally and effectively with radiographers, reporters and referrer

• Working with the SameDay Lead to develop and grow the services

• Work closely with IT to resolve reporting workflow issues

• Understand and take ownership of shift specific tasks and assist team members when needed

• To diffuse and when required, escalate client complaints through appropriate channel

• Weekday Bank holiday cover to maintain the running of the services

Who we are:

Medica is the UK’s largest telemedicine provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 240 head office staff and the company still focusing on growing, there has never been a better time to get involved.

We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.

We can consider varying work patterns and flexible arrangements in line with business requirements so you can maintain a work-life balance.

We celebrate difference and encourage everyone to be themselves at work. Join us today!

Requirements:

• Experience of working in an office environment

• Customer Service experience

• Strong written and verbal communication skill

• Strong administration skills and IT literacy

• Evidence of working in a fast-paced environment

• High level of accuracy and attention to detail

• Data entry/clerical experience

• A good team player

• High level of accuracy and attention to detail

Core benefits for you:

• 🕘 Flexible and hybrid working

• ⚖️ A company culture that promotes work life balance

• 🌱 Commitment from employers to continued learning and development

• 🧠 Access to Employee Assistance Programme

• 💸 Annual bonus

• 🌍 Enhanced holiday allowance + bank holidays

• 🕊️ Group life assurance

• 👵 Pension

• 🎉 Social events

• 🤒 Sick pay

• 🚲 Cycle to work scheme

• 🌳 Access to free and regular personal development & wellbeing events

We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns.

More information about Medica and the work we do can be found here - https://medica.co.uk/

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.