Acute Service Administrator

“Acute Admissions, Healthcare Administrator, Call Operator, Emergency Service Administrator, Intensive Care Operator, Call Officer, Administrator Coordinator”

This is a full time role with a contract of 37.5 hours per week

This role has 2 different shift patterns available:

Sunday - Thursday, 10am - 6:30pm and Tuesday - Saturday, 10am - 6:30pm

Salary: Circa £25,616.07 pro rata p/a dependent on experience

Plus access to annual bonus

This is a hybrid role with 2 days in office per week

Job Role:
Do you have excellent customer service experience? Are you used to working within a fast-paced environment? If yes, we have the role for you!

This is an exciting opportunity to join our Acute Service team which is an important and rapidly growing part of the business. Serving as a conduit between clients and reporters, this logistical role is crucial to the delivery of Medica’s SameDay service line.

This role will be part-time or a job-share covering the core hours of 4pm-7.30pm Monday to Friday, 8am to 6pm Saturday and Sunday (37.5 hours). Each person will need to work one day each weekend.

In this role you will be acting as Medica’s primary point of contact for SameDay exams, liaising with clients and radiologists, allocating out the exams and carrying out support and administrative tasks.

At the weekends you will assist the clients in the sending of SameDay exams as well as overseeing exams to completion.

This is a great chance for someone who enjoys working in a small team, with a professional telephone manner, excellent communication skills and who thrives in pressurised environments.

Key Responsibilities:

• Delivery of our SameDay service to provide a best-in-class service to all key stakeholders including clients, reporting radiologists and patients

• Communicating professionally and effectively with radiographers, reporters and referrer

• Working with the SameDay Lead to develop and grow the services

• Work closely with IT to resolve reporting workflow issues

• Understand and take ownership of shift specific tasks and assist team members when needed

• To diffuse and when required, escalate client complaints through appropriate channel

• Weekday Bank holiday cover to maintain the running of the services

Who we are:

Medica is the UK’s largest teleradiology provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 200 Head Office staff and the company still focusing on growing, there has never been a better time to get involved.

We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.

We celebrate difference and encourage everyone to be themselves at work. Join us today!

Requirements:

• Experience of working in an office environment

• Customer Service experience

• Strong written and verbal communication skill

• Strong administration skills and IT literacy

• Evidence of working in a fast-paced environment

• High level of accuracy and attention to detail

• Data entry/clerical experience

• A good team player

• High level of accuracy and attention to detail

Core Benefits for you:

• 🕘 Flexible and Hybrid working

• ⚖️ A company culture that promotes work life balance

• 🌱 Commitment from employers to continued learning and development

• 🧠 Access to Employee Assistance Programme

• 💸 Annual Bonus

• 🌍 22 days holiday including Bank Holidays with an alternative day off in lieu (pro rata)

• 🕊️ Group Life Assurance

• 👵 Pension

• 🎉 Social events

• 🤒 Sick pay

•  🚲 Cycle to Work scheme

•  🌳 Access to free and regular personal development & wellbeing events

We request all applicants to complete a confidential equalities monitoring form. The data we collect will help us identify any recruitment trends and address any concerns.

More information about Medica and the work we do can be found here - https://medica.co.uk/

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.